At Educationry, we aim to provide our customers with fast, reliable, and secure access to our digital educational products. This Order Fulfilment Policy explains how orders are processed, delivered, and supported.
1. Nature of Products
1.1. All products offered are digital exam preparation materials delivered electronically.
1.2. We do not ship physical goods.
2. Delivery Methods
2.1. Instant Download Access
- In most cases, once payment is successfully completed, customers will receive instant access to download their purchased product(s) directly from our website or through an automated delivery system.
- Instant access ensures that you can start using your exam study materials immediately.
2.2. Email Delivery (24–48 Hours)
- For certain products that undergo recent updates, modifications in syllabus, or format adjustments, delivery may be completed manually by our support team.
- In such cases, customers will receive the product via email delivery within 24 to 48 hours after purchase.
- Customers are advised to check both their inbox and spam/junk folder to ensure they do not miss the delivery email.
3. Order Confirmation
3.1. After placing an order, you will receive an order confirmation email containing:
- Order details
- Payment confirmation
- Delivery instructions (instant link or pending email delivery notice)
3.2. If you do not receive your confirmation within 1 hour of purchase, please contact us at sales@educationry.com.
4. Technical Support
4.1. If you experience any issues accessing your digital download or do not receive your product within the stated timeframe:
- Email our support team at sales@educationry.com
- Provide your order number and registered email ID
4.2. Our team will respond promptly to resolve the issue.
5. Customer Responsibility
5.1. Customers must ensure they provide a valid and correct email address during checkout, as delivery is electronic.
5.2. Customers are responsible for checking product descriptions before purchase to ensure compatibility with their requirements.
6. Non-Delivery Situations
6.1. Educationry is not responsible for non-delivery caused by:
- Incorrect email address provided at checkout
- Technical restrictions on customer’s email server
- Issues beyond our control (internet outages, email blocking, etc.)
6.2. In such cases, our support team will re-send the product once contacted.
7. Policy Updates
We reserve the right to update this Order Fulfilment Policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact Us
For questions or support regarding your order, please contact:
Email: sales@educationry.com
Website: http://educationry.com/
✅ This policy clearly explains instant download fulfilment, exceptions (24–48 hour email delivery), confirmation, support, and customer responsibility.